Butterviews

I don’t understand what has happened to customer service.

For example, when I was a kid, if you gave bad service, my parents didn’t leave a tip.  Now, that’s considered terribly gauche.

Then – The reward was based upon the action taken.  Now – it’s merely expected.

It’s completely common to go into a shop and have a clerk be rude, disrespectful,  or have the condescending attitude of deigning to spare his or her precious time waiting on you.

Let’s get something straight.  If I am giving you money?  That means I am the boss.  It’s as simple as that.  Remember, “The customer is always right?”  It’s true.

And consumers (read: ME) remember.  And we don’t come back.  It’s that important to me.

It’s no wonder I spend so much time shopping online instead of brick and mortar.  It’s hard for the shopping cart function to treat me like crap.